Cancellation, Return/Exchange, Refund Policy
1. All sales are considered final. Strictly no cancellations of orders including titles on pre-order for "change-of-mind" reasons.
2. All orders are thoroughly inspected and packed with care. Kindly note minimal dents, creases, seam splits are considered normal and may happen during the production process and while in transit, and thus are not eligible grounds for refund.
3. Please inspect your order immediately upon receipt. If you discovery any issues, please let us know right away.
4. A 7-day return policy for defective items is in place starting from the date of delivery of your order.
5. To initiate the return process, please contact us via email or thru our socials. Please describe the issue in detail and send along relevant photos and video to support your claim.
Defects eligible for return:
Deep scratches and damaged grooves causing skips and loops
Heavy warps causing skips and loops
Wrong vinyl content
Duplicate record sides
6. The customer is responsible for return shipping costs. Kindly pack the item in the same manner when you received it.
7. We will notify you upon receipt and inspection of your return. For defective or factory-damaged items, we will do our best to secure a replacement copy if the title is still available. A store credit can also be arranged when applicable. If you opt for a refund, it will be processed in 1 to 3 days and sent back to your original payment option or to any of your nominated e-wallet or bank account.
8. After thorough evaluation and the claimed defect is not found, no refund will be issued and the customer must arrange for having the item shipped back. All costs incurred for returns should be borne by the customer.
